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General conditions of sale and shipping


General conditions


Exposed Prices
All prices are inclusive of VAT, excluding transport costs and any discounts due to promotion codes.
Billing
Each order will be issued with a delivery note, which can be used as a document certifying the validity of the guarantee within the time and in the manner provided for in the following point. At the specific request of the customer at the time of ordering it is possible to issue an invoice which in this case will replace the normal delivery note.

Warranty
All items offered by Vittoria Profumi are covered by the manufacturer's original Italian warranty of two years for lack of conformity, pursuant to DL 24/02. Damages caused by misuse are not guaranteed and we will not be held responsible for direct or indirect damages resulting from improper use of the products we sell

Shipping fees
The costs are calculated based on the weight of the package, its size and its destination, in any case the costs will be calculated and indicated in the cart at the time of completing the order.

To Italy
For parcels weighing less than 30 kg and of limited dimensions, the shipping costs are set at € 6 through Bartolini Corriere Espresso.

Outside Italy
Costs may vary depending on destination, shipping costs are presented at checkout step, prior to order placement.


Right of withdrawal
Vittoria Profumi snc offers its customers the "satisfied or refunded" guarantee. If you are not satisfied with the goods received, you can send it back. You will be reimbursed as required by current legislation. The law (Legislative Decree 185/99) establishes a useful deadline for making use of the right of withdrawal quantified in 10 days from receipt of the goods. Making use of this guarantee is simple, just follow the procedure below:

Send a registered letter A / R within 10 days of receipt of the goods to the address: Vittoria Profumi, Via Trento 6,62012 Civitanova Marche (MC) Italy


In any case, we advise you to contact us as soon as possible using our telephone numbers.
The products must be returned intact, inserted in their original packaging complete in all its parts (including any documentation and accessory equipment: manuals, cables, etc.) and with adequate external packaging carefully sealed.
Transport costs for returns remain the responsibility of the customer.
Attention, products sent after the deadlines set in our warehouse without the above requirements cannot be reimbursed.
To exercise the right of withdrawal, you must also choose one of the following possibilities:

provision of purchase voucher: which must be spent within one year of its generation, on penalty of forfeiture of the credit
replacement of the goods
giveback of the money (indicate the details of a bank or postal account (IBAN Code and Account Holder; the reimbursement regards the price of the product and the costs of the first shipment and will be made within 30 days of receipt of the returned goods. The only expenses charged to the customer are those related to the return of the goods)
Once the goods reach our warehouse, they will be examined to assess any damage or tampering not caused by transport.
Return of goods / Returns
In all cases of return of the goods, the transport costs are charged to the Customer.
The right of withdrawal cannot be exercised in the event that the product has been opened and used even in a small part (eg open and sprayed perfume)


Delivery conditions
Delivery locations
Vittoria Profumi makes deliveries in Italy by TNT Courier and Bartolini Express Courier

TNT (Delivery takes place from Monday to Friday throughout the national territory within 1 * 2 working days following the shipping date. In some locations delivery is also on Saturday) for all details see the official website
Bartolini Express Courier (Delivery takes place from Monday to Friday throughout the national territory within 1 * 2 working days following the shipping date. In some locations delivery is also on Saturday) for all details see the official website
Delivery times and methods
Vittoria Profumi by Sbrascini Vittoria reserves from 1 to 3 working days for the retrieval of the goods, the packaging, and the completion of the necessary administrative procedures. To this day the time taken by the courier for delivery must then be added, the times and methods vary according to the courier that will be used. In the calculation of delivery days should not be considered Saturdays, Sundays, and holidays.

Abroad shipments are made by DHL or Poste Italiane, time of delivery varies depending of destination and orders are usually dispatched in 24-48 hours from order.

How to behave on delivery of the product
In order to make our service more and more efficient, please check the conditions of the packaging at the time of delivery.
If the package is not perfectly intact, collect it with reserve, that is to say clearly next to the signature on the delivery bill "RECEIVED WITH RESERVE parcel damaged ".
If the package is seriously damaged so as to have certainly caused damage to the internal contents, reject the goods, clearly asking to always put on the bill the words "REFUSED GOODS parcel damaged".
Also verify the exact correspondence of the number of packages.
Any disputes must be raised immediately to the carrier, otherwise the product is considered delivered correctly.
The invoice or bill, contained in the pocket applied outside the package must be kept as a valid document for the guarantee.

Forms of Payment
Accepted Payments
Vittoria Profumi accepts the following forms of payment:


Credit card
COD (only for deliveries in Italy)
Wire transfer
Prepaid cards (postepay, etc.)
Payments by Credit Card
Payment by Credit Card on a secure server (https - ssl) with 256 bit encryption
Credit cards accepted: Visa and Mastercard.
No credit card data is saved in our databases, this implies on the one hand the need to reinsert data each time and on the other the peace of mind for the customer to be safe from online data theft.

 

Cash payments
Cash on delivery means cash payment to the courier upon delivery of the products.
The courier only accepts exact sums, corresponding to the amount of the order (it is not possible to have the rest).
We do not accept payments with bank checks or postal bills.
Cash on delivery costs EUR 5.00 (VAT included) and it's available only for italian customers.

 

Payments by bank transfer
Paying by bank transfer, the goods will be sent only after verifying that they have been credited to our current account.

IBAN coordinates

IBAN IT88E0615068870CC0050077292
Account holder: Vittoria Profumi snc
Credit institution: Carifermo agency of Civitanova Marche.
The reason to report on the bank transfer must indicate: the order number, the name and surname of the sender.
At the current state of the banking system, the amount reclaimed is credited to the c / c of the beneficiary not earlier than 3/5 working days from the date of its execution.

If we do not receive payment within 8/10 days of placing the order, the order will be deleted.


Why can some products be ordered exclusively by phone, email or fax?
Some of the products in the store can be ordered only by telephone at +390733815534, by email by writing to info@vittoriaprofumi.com and by fax to +390733815534 because some distributors do not allow the sale of some of the brands they process through an ecommerce system. While not sharing this attitude, Vittoria Profumi wants to allow its customers to buy products that may not be available in stores close to them and through this procedure hopes to provide a better service to all interested parties. The staff of Vittoria Profumi considers it a service in half but hopes that its loyal customers, and even the new ones, appreciate the effort made solely to please all those who day after day demonstrate their trust in the store.