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FAQ - Frequently asked questions

What are the purchase methods from the online store?

    You can order on our online shop https://www.vittoriaprofumi.com/ecommerce/en/ once you have registered and then logged in.
    The product can also be ordered by phone / fax at +390733-1972200 or by e-mail at info@vittoriaprofumi.com

Which are the payment methods to buy online?
On our site you can pay using the following methods:

  •     Cash on delivery / payment (only in Italy)
  •     Credit card
  •     Bank transfer
  •     PayPal
  •     Amazon Pay
  •     Scalapay ( 3 monthly payments)

What are the coordinates for the bank transfer?
Holder: Vittoria Profumi snc of Sbrascini Vittoria & c.

Bank: UBI Banca

IBAN: IT77J0311168874000000025316


What are the delivery times?
Purchases are processed within one working day, after the "preparation in progress" (or "mailed" if you have chosen the cash on delivery method) email, using Bartolini Express Courier and arrival is expected within 1-2 working days. In case of purchase by bank transfer, the payment of the payment on the account is awaited before proceeding with the evasion.
What are the delivery costs?
The shipping costs are 6 euros with courier Bartolini (+ 4 euros if you choose the cash on delivery method). For purchases over 60 euros shipping costs are free.
Can I pay with a prepaid card?
Yes, we accept prepaid cards also with Postepay.
Which prepaid cards are usable?
All prepaid rechargeable cards from the Visa and Mastercard circuits.
Can I receive free or against payment of perfume samples?
The sending of samples without the presence of an order is not foreseen as the sales policy of Vittoria Profumi intends to comply with the corporate directives of the parent companies. Alternatively we have activated a service to send perfume-soaked mouillettes and carefully coated to avoid losing their essence or altering their fragrance. Sending is free. To receive them, send an email with the shipping address and fragrance list (maximum 4) to valentina@vittoriaprofumi.com.
Can I buy testers?
No. The sale of testers is strictly prohibited by the distribution companies and the parent companies.
Who can I contact for problems with shipping or to know the status of my order?
For information on orders, shipment status, tracking number and payments:
Tel / Fax Office online shop +390733-1972200- (08.30 - 14.30).
Mail: info@vittoriaprofumi.com
What can I do if I have forgotten my password?

You can request the new password directly from the site by clicking on "Forgot your password?" or write an email to valentina@vittoriaprofumi.com or to info@vittoriaprofumi.com. If we are online you can contact us through our chat.
Can I replace a product purchased online?
If the product has not been opened, used, sprayed and if the package is perfectly intact the product can be replaced. Shipping costs are charged to the customer
To get advice or various information on products, who can I contact?
It is possible to send an email to info@vittoriaprofumi.com
or call 0733-1972200 from Monday to Friday (08.30 am - 02.30 pm).
Can I buy from abroad?
We deliver our products to Europe and some other countries around the World.